Ask: Hello, we just ordered the costume and payed ist, but it says that the order was deleted. We payed with Paypal. Could you please check if you received the money? The document number is: 35R25482X1950271U Warm regards, Lin Fu
Instant Answer: Dear Lin Fu,
Thank you for reaching out. Upon investigating the situation, it appears that the order has not been fully completed on our end. To ensure that we resolve this issue promptly, could you kindly verify the payment details and confirm that the transaction went through successfully on PayPal?
If the payment process was finalized on your end but our system does not reflect this, please provide us with proof of the transaction, such as a screenshot or confirmation email, so we can quickly look into the situation and make the necessary adjustments.
We apologize sincerely for any inconvenience this may have caused and are here to assist you in completing your order as smoothly as possible. Please don't hesitate to get in touch for further assistance.
Dear Lin Fu,
Thank you for your love towards our works. We confirm that your order is received already. The costume will be specially customized according to your daughter's size measurements without any extra cost.
To ensure a perfect fit, could you email us your daughter's bust, hip and leg length? Thank you!
Besides, to enhance the overall appearance and make your daughter look most stunning in the photos, the matching handmade boots will be specially included FREE as gifts too. So feel free to email us the shoes size that you need.
The customized process will takes 5-7 days. Once all items are ready, the express delivery will be arranged right away to make you receive these beautiful artworks fastest. It can be guaranteed that you receive them all March 25th in Langfang City, Hebei Province. And all shipping fees will be shouldered by our workshop. Hope it helps!
Please send our best regards and respect to your wife! You and your wife must be very proud to have such brilliant daughter. If you require any further assistance or have any other requests, please don't hesitate to contact us. We are ready to assist you most all the time! For your happiness are our happiness!
Wish you a wonderful day!
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