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Ask:
I placed an order and paid for a kite through China-Cart. I got a message saying payment received and then I got the message below.
Information of at least one item in your order have been deleted. Cannot count this order.
Please notify administrator or place an order again!
What does this mean and should I cancel the payment?
thanks
Instant Answer: Hello Louise George,
I apologize for the inconvenience you're experiencing with your order. The message you received stating that "Information of at least one item in your order have been deleted. Cannot count this order" suggests that there was an issue with one or more items in your order鈥攑ossibly an item has been discontinued or is no longer available.
Before taking any action to cancel the payment, I recommend reaching out to China-Cart's customer service to clarify the status of your order. They should be able to provide you with information on whether your order can be processed with a different item or if a refund will be issued due to the item being unavailable.
In the meantime, I can help you by checking the details associated with your order. Please provide me with the order number or any additional information that could help me assist you better.
If you would like me to, I can also look into the communications you've received to ensure that we have all the relevant information to address your concerns properly. Just let me know how you would prefer to proceed.
Dear Louise,
Thank you for your love towards our works. We confirm that your order is received already and currently being processed. Please don't worry about it. You don't need to place an order again.
What beautiful handmade Riches Goldfish kite you choose! This kite is handmade by our top traditional craftsmen team, it is truly a masterpiece! The express delivery will be arranged right away to ensure that you receive this beautiful artwork fastest. And all shipping fees to your door will be covered by our workshop to save you most!
P. S. Here are more options of the beautiful handmade kites in case you need them:
http://china-cart.com/d.asp?d=15225
http://china-cart.com/d.asp?d=506641
http://china-cart.com/d.asp?d=506642
http://china-cart.com/d.asp?d=11218
Feel free to let us know if you love them. If you choose another kite or any other item to deliver altogether, a discount coupon of $35 will be specially offered to you. For we aim to save you most!
Your happiness and talent are so important to the world! If you need any other assistance, feel free to let us know. It is a great pleasure to be of any help to such great artist!
Wish you a wonderful weekend!
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