Hi, I placed an order for an XXL "Water Sleeves Traditional Chinese Asian Fairy Costumes Folk Costume and Headwear Complete Set", and payment was taken from my account, but on the 'Payment Received' page it said "Information of at least one item in your order have been deleted. Cannot count this order. Please notify administrator or place an order again!".
Has my order been placed? If not, how do I place it again without being charged twice? I need it urgently.
Dear Ms. Fei,
Thank you for your love towards our works. We confirm that your order is received already and currently being processed. Good news! We offer free custom-made size service! Could you email us your measurements of height, weight, shoulder width, waist length, bust length and hip length? Then the dress can be specially made to fit you perfectly without any extra cost by our top traditional tailors team!
The customization process takes about 5-7 days. Then it will be delivered to you by the fastest air express. Normally, this beautiful dress can be received by you before October 10th. And all shipping costs will be covered by our workshop to help most.
If you need to receive it urgently, feel free to email us the required receipt date. Then we will try our best to make you receive it earlier in time!
You have our full support! Feel free to let us know if there is any other assistance needed. We are ready to assist you most all the time!
Wish you a wonderful day!
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